You've got (New) mail!

Let's face it, email is nearly 20 years old isn't keeping up with our lives as it used Oxcyon decided to change it. Email now works the way it should have always worked, integrating directly with the knowledge you need access to. According to McKinsey Research, the average knowledge worker spends 650 hours a year sending and responding to email. Part of that challenge is finding the right information in which to send back to the user requesting it. Centralpoint allows you to put this information directly at your users fingertips, while sending or responding to email. Centralpoint has been developed to work with Microsoft Exchange/Outlook (up to 2016 versions), and requires no change to your email servers.

In this way, your users log in to Centralpoint, access their mail, but this time they will see something new....a button. This button is a menu, unique for each user (based on their authenticated role), which provides them boilerplate messages, access to file attachments, and even answers to frequently asked questions....reducing the amount of time they spend each day sending and responding to emails; and guaranteeing a consistent message from your organization each and every time.

This results in giving people back a lot of time. How much time you ask? Our guesstimates show around 300 hours per year, for the average knowledge worker, for some...more. This means huge savings for organizations, and an opportunity to rethink your digital strategy. Before signing with yet another collaboration-like suite of tools, step back and consider your old stand by, email.....and if it can do the job. Now, with Centralpoint, it can. When looking at our Dita email portal, you have to re-think email, as I have, as a form. A form capable of triggering anything (not just an email). Example, an email sent between you and another person, may also feed a back office system, or file it somewhere relative to that client project. To the end users sending and replying to email it means huge savings. For organizations it means setting conditional logic, so that you may 'listen' to email chatter. You can now track the performance of your employees, and guarantee each one is using the appropriate message at the right time....every time. 

There are so many benefits to this approach they are hard to list. The least obvious benefit is that the dita objects can includes calls to disparate, back office systems. This means users can drag and drop today's price list directly into their email, and it is current, when the user chooses to open it (perhaps a week later). It means live data can be sent between users, and email can now be grouped, searched and studied. You can customize your inbox, breaking up all mail from various users, and so much more. 

It also allows them to author and created documents (PDF, Word, Excel, PPT) on the fly while sending emails, which can be stored in any number of locations (Centralpoint, Sharepoint, OneDrive, or more). Centralpoint can be installed on premise, or in the cloud, and supports integration with Microsoft Exchange 2007-2016, but can also support other providers (Google, AOL, Yahoo, Hotmail), all without a plug in or download from iTunes (I never did understand iTunes). Centralpoint can even provide users the ability to download a short cut to their mobile device just like a mobile app, but better; as it doesn't need an app at all. 

We are really excited about this release, and the US Patent which was filed, we feel like it could change everything, and invite email to live in its rightful place, at the epicenter of knowledge management. 

Interested? You've got to see it!